Return & Refund Policy

Oofos Return & Refund Policy

At Oofos, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below to ensure your request is handled smoothly.

Return Eligibility

You have 30 calendar days from the delivery date to request a return.

To receive a full refund, returned items must meet all of the following conditions:

Be brand new, unused, and undamaged.
Include the original packaging, labels, inserts, and any accessories.
Be in a condition suitable for inspection and resale.

Items showing wear, damage, or missing original packaging will not qualify for a refund.

Non-Eligible Returns

The following items are not eligible for returns or refunds:

Customized or made-to-order products.
Digital products or downloadable files.
Gift cards and promotional rewards.
Products purchased on clearance or final sale.
Items damaged after delivery due to customer misuse.

Order Cancellation

You may cancel your order within 12 hours of placing it. To cancel, please email us immediately at lixif8599@gmail.com. Beyond this window, cancellations cannot be guaranteed.

Refund Processing Timeframe

When we receive your return, we will carefully inspect the item before approving your refund.

Once approved, refunds are processed back to your original payment method within 7-10 business days. Please note banking delays may extend this timeframe.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product you received was damaged, defective, or incorrect.

Delivery and Processing Times

Order processing takes 2-4 business days.
Shipping generally requires 7-15 business days.

Damaged, Defective, or Incorrect Orders

If your package arrives damaged, incomplete, or contains incorrect items, please retain all packaging materials and contact us immediately at lixif8599@gmail.com so we can assist you promptly.